Buyers' FAQs

How do I register?

You must register in order to download and pay for an image.

1. Fill in the registration form
2. Read and agree the terms and conditions.
3. Click the submit/register button

Go to this page and follow the guide

I've forgotten my password - help!

Go to this page and we will e-mail you your password.

How much does it cost?

From as little as £1 per image. Buy credits and start downloading. If you buy £200 or £500 of credits we'll give you more credits free. Take 6 months to use up your credits.

How can I use the pictures?

Our images are all royalty-free. Details of how you can use them are in the different licence details and depend on which licence option you buy. You can review the details in your Buyers Pack which is visible throughout the site.

Can I top up my credits and buy more as I go?

Yes you can. If you wish to buy a top up your credits will be added to your existing credits and your useage end date will be extended to 6 months from that.

Can I get a larger file size of an image I want?

Contact us and we'll find out from the photographer for you.

When do I need a release form?

It depends on how you are going to use the image. If you're not sure, contact us. If an image has a release form - it says so in the image details.

Where are your pictures from?

Our pictures are sent in by professional and amateur photographers from all over the world.

Do I need to sign a contract?

Nope. After you have purchased your credits and select an image to download, you just tick the agreed Licence terms and that's it. Make sure you have read the terms and understand them.

Who can use these pictures?

Anyone. Our pictures are useful snapshots to illustrate anything from website pages to college print outs. They're suitable for newspapers, magazines, presentations, leaflets, design, schools, interactive whiteboards,colleges, dissertations, brochures, teaching tools, screensavers, books, etc.

What if you don't have an image I need?

You can send in a request for a particular type of image and we can post the request for our members to see it. They may have such an image in their stock or can get one easily for you and upload it to PN. If they do, we'll let you know.

Use this link Help! I need this picture.

We are adding to our stock of images every week. If we don't have the image you want now then there's a very good chance we'll have it in the near future. If you'd like to e-mail us with your image request we can put it on our priority list of pictures to get.

Why do some pictures say 'Not Model Released'?

If you want to use a picture to help sell a service or product or business, then pictures with identifiable people in them or featuring property have to be 'released' by the model or owner in order for you to use them for commercial purposes. Crowd shots and wide street scenes are usually exceptions to this. If you're not sure about the rights regarding your image end use then you can contact us.

Details about what picturenation allows you to do with the pictures are available in the Licence details for your purchase.

All PN images can be used for educational / editorial / information / and personal use.

How do I pay?

Credit, debit card or Paypal.

Why can't I download a picture?

Have you registered, have you paid, are your details correct? If you've checked all these and still can't download then contact us through the Contact Us/Feedback form.

Why can't I download a child image?

We have a special policy regarding use of all our child images. We care greatly about protecting the children's images from abuse or mis-use. Even if you have registered and paid for access to images, you will be required to fill in a separate, brief, online form if you want to view and download some of our child images.

We want to know why you want the picture and where you're going to use it, before we allow you to download the image. We know that responsible clients will support our child picture policy, and be patient enough to follow our procedure. We reserve the right to refuse permission to download. All our child pictures are cleared for use by the parents/guardians.

Do I own the pictures once I've paid for them?

No. All the images on picturenation are the copyright of the photographer, unless otherwise stated, and remain the copyright of the photographer after you've paid for them and downloaded them.

Can I buy the copyright of a picturenation image?

We can discuss it. Contact us.

Do you sell CD ROMS of your images?

No. Our images are only available digitally online.

Why do the images I view have a watermark on them?

The watermark is to prevent people downloading an image without payment. Once you have registered and paid for an image, you will be able to download the relevant sized image without a watermark.